UK Delivery: All orders are shipped to UK addresses for a flat rate of £2.85. Orders over £75 are delivered free of charge.
We aim to dispatch your order within 48 hours, excluding weekends and bank holidays. Parcels are sent via a 3-5 day tracked courier service. Please allow 5-7 working days for delivery and get in touch if your order has not arrived within 5 working days of dispatch.
Three attempts will be made to deliver your parcel before it is returned to us. In this instance your order will be partially refunded. Please see returns information below for further details. You can specify a safe place (max. 32 characters) and/or other delivery information (max 32 characters) in your order notes. We will pass this information to our courier to assist them with your delivery.
As our fabrics are cut to order they cannot usually be exchanged or refunded once cut, unless faulty.
If you believe you have received a faulty product, please forward your proof of purchase (usually your order confirmation email), along with details of the fault (with photographs if possible), to email@example.com within 14 days of receipt. We will contact you with instructions for returning your order for refund or exchange.
Please note – fabrics woven from natural fibres may have irregularities in the yarns which are characteristics of the product and are not considered weaving faults.
We want you to be happy with your purchase so, in exceptional circumstances, we may accept a return of cut fabrics without a fault, if in their original state and subject to deduction of a 30% cutting fee and the delivery costs. Please contact us for further information about refunds on products that are not faulty.
We regret that discounted and/or sale items (including remnants and samples) cannot be returned, exchanged or refunded.
To be eligible for a return, your item(s) must be unused and in the same condition that you received them and must also be in the original packaging, where applicable. Please check your order carefully as we will be unable to refund or exchange fabric that has been washed, cut or otherwise altered from its original state.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
There are certain situations where only partial refunds may be granted:
- Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Any item returned to us as faulty which, on inspection, is not found to have faults may be partially refunded (order total, less delivery postage cost, less return postage cost if paid by us, less 10% administration fee, less 30% cutting charge). Alternatively, you may have the order re-delivered at the standard delivery charge, for which a PayPal invoice will be sent.
- Any undelivered order that is returned to us will be partially refunded (order total less delivery cost, less 30% cutting fee). Alternatively you may have the order redelivered at the standard delivery charge, for which a PayPal invoice will be sent.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 working days.
Late or missing refunds
If you haven’t received a refund within 7 working days of being notified that the refund is being processed, please first check your bank account, then contact your card issuer as processing times can vary. If after these checks you still have not received your refund, please contact us at firstname.lastname@example.org.
We will contact you with instructions for returning your item(s). Please do not post items back to Thimble and Notch without first contacting us.
If you are returning faulty goods, we will pay the cost of return postage. We will contact you directly to arrange this. We will also refund your original delivery charge. Please ensure that you obtain proof of posting.
If we have agreed to accept a return of non-faulty item(s), you will be responsible for paying for your own return shipping costs. We recommend using a trackable service to return the item(s) as we will be unable to issue a refund if the parcel is lost in transit. Please ensure that you obtain proof of posting.
This does not affect your statutory rights.